| By Dave Foxall
A Vendor Solution Brief for PeopleAdmin's Select E-recruitment System
PeopleAdmin Company Overview
Founded in 2000, PeopleAdmin is a privately held, public sector-focused HR software firm, based in Austin, Texas. Almost exclusively dedicated to Higher Education and Government clients, PeopleAdmin was ranked as a market leader in the 2009 Gartner Magic Quadrant for Recruitment Software, and, at position #139 on the Lead411 Tech200 list, PeopleAdmin has shown an impressive 39% growth over two years—in turn driving revenues of $17.5M. One of many cloud HR software vendors, the company's stated aim is to enable clients to, "automate and simplify the hiring process, manage position descriptions and classifications, improve candidate communication and selection, drive a compliant, defensible process and improve reporting methods."
PeopleAdmin's Select Software Application Purpose
PeopleAdmin offer two versions of their Select recruitment software solution, one for Higher Education, the other for Government and public sector customers. Aside from the specific feature sets that are provided separately to each of these vertical markets (e.g. Higher Education capabilities for Search Committees, and Government functionality for employment test assessments), the headline software features are as follows:
- Requisition: which features fully customizable processes; capabilities for online job postings and configurable multi-path workflows; as well as a library of screening questions
- Job Portal: which is accessible to HR, hiring managers and support staff; allows for management of candidates, applications, résumés, etc.; complies with ADA, WCAG, and Section 508 guidelines; and is both accessible via social media tools and integrated with leading industry partners.
- Screening: a tool that allows for automatic analysis of answers to supplemental questions; as well as functionality for pre-qualifying, ranking, assessing and comparing candidates using said assessment results and supplemental questions.
- Tracking: which features: automated applicant communication and online portfolio review; individual and group email functions; reviewer identification for each posting; and guest user accounts for online applicant review.
- On-boarding: which offers options for automated delivery of orientation documents as well as the functionality to create, sequence, assign and track on-boarding tasks.
- Reports/Notification: which offers the generation of defensible audit trails and reporting of all changes, classifications, employee certifications, requirements, and EEO data; customizable reports (tools were not disclosed); best practice reports for EEOC and AA trends and statistics; and creation of reporting schedules.
PeopleAdmin's Customer Target Market
PeopleAdmin's marquis client list includes Yale and Princeton universities, UCLA, the City of Austin, and the Las Vegas Metropolitan Police Department. The exclusive vertical market focus on Higher Education and Government– both of which are highly-regulated and involve multiple position types and complex workflows – has in the past been biased towards education but with approximately 150-200 new clients, the client list is balancing out with the introduction of more civil service-oriented support.
PeopleAdmin's Perfect Prospect Profile (PPP)
With over 700 clients across the two industry sectors, People Admin has effectively specialized in meeting the unique requirements of higher education organizations and public sector / government offices in the U.S. This niche focus has allowed the development of in-house expertise and an understanding of particular client needs, such as tracking anti-discrimination issues. Although the company positions its products under the talent management software umbrella, the primary focus of the PeopleAdmin product line is the hiring process and applicant tracking software.
PeopleAdmin's Technical Specs
The PeopleAdmin Select software is delivered from the cloud using the SaaS deployment model. The SaaS-only HR software is a thin-client application built with Java on a SQL server database. Further, as Gartner reports, the [PeopleAdmin] solution is especially well-suited to e-recruitment, mainly because "the system is typically accessed from beyond the firewall, by unknown users, at times and via devices that are not always supported by internal IT."
PeopleAdmin's Primary Competitors
PeopleAdmin are rated as a market leader in their niche (primarily for Higher Education rather than Government), but Neogov's recruitment software solution provides the best example of the stiffest and most direct competition. Equally competitive within the broader e-recruitment market though are vendors that include: ADP; Kenexa; Kronos; Lumesse (StepStone); SilkRoad technology; and Oracle's Taleo.
PeopleAdmin Select Software Strengths
- Tracking compliance with anti-discrimination policies and laws is a particular issue for the Higher Education and Government sectors, and PeopleAdmin's tailored workflows go a long way to relieving this administrative burden and ensuring compliance.
- With a dedicated in-house support centre – Success Path – to offer guidance through the software implementation process, customer service and support appears to be a strength (even garnering the company a Stevie award).
- Expansion within the last two years has seen a greater focus on the Government side of the business with expertise-building and additional resources focused on civil service procedures—thereby allowing the company to expand its public sector offerings even further.
PeopleAdmin Select Software Weaknesses
- Specialization means the HR software solution can only be deployed in the United States. As such, despite indications in the past of an intention to go global PeopleAdmin's client base remains restricted to North America.
- The software customization process is slow and arduous and though a SaaS sandbox environment is available, customers have reported a disconnection between changes in both the test and live sites.
- While rated highly, customer support has suffered in recent years due to the growth the company has encountered; stretching sales and support people too thin and impacting the customer experience with the company.
- While the User Interface (UI) is clean, users have complained that the system is not intuitive—a problem that the company has heard and intends to fix with significant upgrades in the next release.
Bottom-line for PeopleAdmin's Select E-recruitment Software
PeopleAdmin seem intent on maintaining their leading position in the Higher Education market. The addition of some social media integration shows that they are responding to emerging e-recruitment trends and the increasing number of government offices on the client list implies that additional investments are paying off in business growth and some diversification. Meanwhile, by sponsoring an annual industry conference and commissioning a yearly "Talent Management Trends Report" (specific to their niches), the company is clearly demonstrating a positioning strategy of thought leadership. What will be interesting is to see whether PeopleAdmin can maintain the balance of all these factors without losing too much site of their growing customer base's needs.
Categories: E-Recruiting Software
Author: Dave Foxall